Application Support

  • Boost solidity, lower support costs and reduce total cost of ownership

    Application Support Services follows a standard set of processes for engagement, knowledge transition and operational support to bring manageability and improve availability, security and extensibility (technology migrations) to various applications in client environment. We manage uninterrupted cycle of applications by customizing applications, developing and maintaining them operationally for respective life cycles. Our teams provide remote/onsite L1/L2 support and take practical measures to make certain smooth, error-free execution of all applications and ensuring maximum uptime for applications.

    Application Support Services

    We are respected player in the Application Support Services segment and aim to constantly deliver value in achieving the business goals of our clients. Helpdesk models are designed so as to meet the needs of individual customers for successful outsourcing outcome.

    This includes :

    Multi-layered Support Solutions : Email / Chat / Web

    Enabling Tools : CRM, Knowledge-base, Remote monitoring

    Remote Tools : TeamViewer, Anydesk

    Level 1&2 Support :

    • Email support services
    • Chat support services
    • Web support services

    IT Software Support :

    • Troubleshooting : L1/L2
    • Application Development : Prixim develops rich application to execute the projects successfully. The project contains onsite and offsite support models.
    • Application Maintenance : We do provide complete maintenance of application in case of any break fixes, functional enhancements or any upgrade required for the proper functioning of the application.
    • Application modernization : Prixim enables its customers to modernize and enhance the functionality of the application using robust methodology.
    • Application Portfolio Management : Prixim’s extensive Application Portfolio Management services help clients to enhance their organizations with the latest technology and business updates.

  • Other Services We Provide :